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Returns policy

Green and Jack’s operate a full refund policy or at the customers option an exchange in the event that the product you have received is faulty. Please contact us within 21 days at stating the reason for return and we will work with you to receive the goods and provide a refund.

For your protection, please use a recorded postal service for all returns and let us know in advance so that we can be prepared to receive the goods and process the refund.

If incorrect measurements were provided to us we are unable to offer a refund since the goods are tailored to order to your measurements and cannot be resold. In the unfortunate event of any problems we will try our best to work with you resolve the issue. Thank you.